Changing your login information is an unfortunate but often necessary task. Whether you think your account has been compromised or you just want to increase your password’s security, updating your credentials is a wise choice. This article will show you how to change both your Comcast email address and password.

Step 1 – Log into Email

First, log into your Xfinity email. At the top of the screen, you’ll see four navigation buttons: “Shop/Upgrade”, “My Account”, “Support”, and “My Xfinity”. Click the “My Account” button.

comcast email log in

Below your recent activity summary, there is a row of blue buttons. Click the one that says “Manage users and settings”.

Step 2 – Choose a New Password

You’ll be asked to enter your current password on the following page. When you do, you’ll have the chance to enter a new password. There are a couple of rules, though: the new password has to be between eight and sixteen characters long, with at least one number, capital letter, and special character.

comcast reset password

You can also change your secret question or answer here, although this isn’t required. When you’re ready, click the “Submit” button. From now on, you can log in with your new password.

Step 3 – Change Email

change comcast email

Start by signing in with your regular email address. Go to the “Users and settings” tab at the top of the screen. You’ll see a link that says “Change user name” – click it.

Near the top, there’s the option to add an additional email address. Click the “Edit” button to the right-hand side, and enter your secondary address. You’ll also have to enter your password here so that Comcast can verify you’re actually authorized to do this.

Step 4 – Reset your password/username

If you’ve forgotten your username or password, don’t panic! It’s actually very easy to resolve this situation. On Comcast’s login page, just click the link that says “Forgot username or password?”.

xfinity email and password

This will take you to a new page where you’ll be asked to enter your username. Comcast will then send a recovery email to the address associated with the account.

If you’ve forgotten your username, you’ll have to confirm either the phone number, social security number, or account number associated with it.

how do i reset my comcast email password

You’ll then receive a text message with a code. Enter this code onto the website, and you’ll be shown the correct username. Phew, see? That was no big deal!


People forget their login details every single day, so of course Comcast are ready for it. Their system is actually fairly straightforward and easy to use, meaning you can reset both your password and account email address in just a few minutes.

Now that you’ve read this guide, take time to read our guide on how to log into Kronos timekeeper from home. Read it right here!

Justin Howe


Electrician and DIY specialist Justin deleted his own successful tech blog to write expert product reviews and buying guides together with his friend Robert.

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