So you’ve decided to cancel your U-Verse plan with AT&T. Maybe you weren’t receiving the speeds you were promised, or maybe you just found better value with a different provider. Whatever the case, we’ve created a short guide that will walk you through the cancellation process as simple as possible.
Step 1 – Call AT&T
First things first: you have to tell AT&T that you want to cancel. You can do this by calling them up on 800-288-2020. Now, you’ll need to have some information handy before you make the call.
Check the top of your most recent U-Verse bill to find your account number. You’ll probably also be asked to confirm what kind of services you have, and possibly some other information such as your name and partial address.
Step 2 – Be Firm
Nobody likes losing customers, and that goes for AT&T too. Be prepared for the hard sell; they’re probably going to try and keep you from cancelling by offering you price reductions or extra services. If this is enough to keep you happy, by all means, go for it! If not, though, just keep saying that you want to cancel and they’ll get the message.
It’s worth noting that in order to receive any of these deal-sweeteners, you’ll have to sign a new contract that locks you in for around two years. Remember – cancelling early incurs additional fees, so consider whether or not you’ll stick with the service for that long.
Step 3 – Pay Outstanding Balances
You can’t cancel your services if you still owe AT&T money. This might be an early termination fee, or maybe just this month’s bill. Make sure you take care of this as soon as possible, since they’re within their rights to add late fees and additional charges on top.
If you can’t afford to settle the entire final payment at once, try asking if you can set up some kind of payment plan. After all, it’s better the company receives the money owed, even if it takes slightly longer.
Step 4 – Return Any AT&T Hardware
The last step is returning any modems, routers, phones, or cable boxes you might have been provided. AT&T should provide you with a prepaid shipping label, so it’s just a case of boxing everything up and taking it to the post office. Once they receive their equipment back and all bills are paid, you’re officially done with AT&T U-Verse.
Cancelling AT&T U-Verse doesn’t have to be so stressful. This is one situation, though, where being prepared can make things significantly easier for you. Once you’ve cancelled, you’re free to look at other providers, and hopefully, get yourself a better deal.
You’ve read our guide on how to cancel AT&T U-Verse. We also have a guide on how to cancel your Dish network satellite service. Take time to read, this guide might help you or be helpful to someone you know. Read it here!